Complaints & Dispute Resolution
We take your concerns seriously — here’s how we help.
At Finkey, we aim to provide excellent service. If something isn’t right, we want to hear from you. This page explains how you can raise a concern, what to expect, and who can help resolve your issue.
We're here to help you
We understand that issues can arise. Whether it’s about your finance application, loan servicing, payments or anything else related to Finkey’s services, we encourage you to contact us so we can work toward a solution quickly and fairly.
Our goal:
- Prompt responses
- Fair resolution
- Clear communication
How to make a complaint
Contact us directly
Email: complaints@finkey.co
Phone: 1300 346 539 (1300 FINKEY)
What to include:
Your name and contact details
Your customer or application reference
What happened and when
What outcome you’re hoping for
